Aug 14, 2018
Episode #16: Employee Engagement
2000 2002 2004 2006 2013
Engaged 29% 25% 26% 29% 13%
Not Engaged 55% 55% 55% 54% 63%
Actively Disengaged 16% 20% 19% 17% 24%
Employee engagement has fallen more than 50% in the last 18 years. This could not be more alarming, or a worse report card for workplace leadership. Employee disengagement is costing the North American economy more than $1 trillion dollars per year.
Further, Gallup has shown a positive correlation between the level of employee engagement and the level of customer engagement. In engaged organizations the ratio of engaged to disengaged employees is approximately 10:1. The ratio of engaged to disengaged customers is 8:1. Unfortunately, in most organizations the ratio of engaged to disengaged employees is approximately 2:1. The ratio of engaged to disengaged customers is 1:1.
Senior executives are being challenged to develop higher levels of employee engagement. The development of authenticity and emotional intelligence is required to create high performance organizations. They multiply the effectiveness and results of intellectual intelligence. It is developed through the emotional labor we perform by repeatedly moving out of our comfort zones toward our desired results.
The trustworthiness that comes from emotional intelligence leads to deeper client relationships as you gradually become a trusted advisor. In our rapidly expanding global economy emotional labor is now worth far more than the previous intellectual labor pursuits of the industrial and information ages.
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