Preview Mode Links will not work in preview mode

Welcome to the MBL Podcast!

After leaving school it is EQ, not IQ that is the most critical factor in our success. The World Economic Forum has declared that emotional intelligence will be one of the Top-10 most required career skills by 2020.

Aug 14, 2018

Episode #16: Employee Engagement

 

                                               2000    2002    2004    2006  2013

Engaged                                  29%     25%     26%     29%     13%

Not Engaged                            55%     55%     55%     54%     63%

Actively Disengaged                 16%     20%     19%     17%     24%

 

Employee engagement has fallen more than 50% in the last 18 years.  This could not be more alarming, or a worse report card for workplace leadership.   Employee disengagement is costing the North American economy more than $1 trillion dollars per year.

 

Further, Gallup has shown a positive correlation between the level of employee engagement and the level of customer engagement.  In engaged organizations the ratio of engaged to disengaged employees is approximately 10:1.  The ratio of engaged to disengaged customers is 8:1.  Unfortunately, in most organizations the ratio of engaged to disengaged employees is approximately 2:1.  The ratio of engaged to disengaged customers is 1:1.

 

Senior executives are being challenged to develop higher levels of employee engagement.  The development of authenticity and emotional intelligence is required to create high performance organizations.  They multiply the effectiveness and results of intellectual intelligence.  It is developed through the emotional labor we perform by repeatedly moving out of our comfort zones toward our desired results. 

 

The trustworthiness that comes from emotional intelligence leads to deeper client relationships as you gradually become a trusted advisor. In our rapidly expanding global economy emotional labor is now worth far more than the previous intellectual labor pursuits of the industrial and information ages.

 

 

iTunes https://itunes.apple.com/ca/podcast/master-of-business-leadership-podcast/id1335503365

Stitcher https://www.stitcher.com/podcast/master-of-business-leadership?refid=stpr

Libsyn http://masterofbusinessleadership.libsyn.com

 

MBL Podcast http://masterofbusinessleadership.com

 

Phil Johnson on LinkedIn

https://www.linkedin.com/in/philipjpjohnson