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After leaving school it is EQ, not IQ that is the most critical factor in our success. The World Economic Forum has declared that emotional intelligence will be one of the Top-10 most required career skills by 2020.

Nov 9, 2018

MBL Minute: Our Mammal Brain And Earning Or Burning Trust


Episode Notes


A large part of our brain’s initial wiring as a child is the result of some very specialized brain cells that brain researchers discovered in the mid 1990s called mirror neurons.  These mirror neurons are triggered within our brain from an early age by observing the pain or reward others are experiencing.  In effect we are able to feel the emotions they are feeling.  We catch the feelings or mood of others.


Our actions are either earning or burning trust with those we seek to serve.  It is five to seven times easier to burn trust than it is to earn trust.  When we raise our walls we incur a trust tax.  Relationship trust goes down, speed goes down and cost goes up.  When we lower our walls we can earn a trust dividend.  Relationship trust goes up, speed goes up and cost goes down.


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